Here you may find answer to the most commen questions you may have.
and will be happy to answer your questions as quickly as possible :)
Q: What are the delivery times and costs?
A: All accessories are shipped from HAY HOUSE Oslo within 2-5 working days depending on stock. If your order is not in stock and cannot be delivered within the 2-5 working days, we will contact you.
Standard shipping through BRING NORGE from costs 59,- NOK. / From 249 on furniture.
Delivery time is estimated at the product sites*
*DUE TO COVID-19 LEAD TIMES MAY CHANGE!
Q: What payment methods do you offer?
A: We currently accept payment forms including VISA, Visa Electron, Mastercard and very soon VIPPS.
Money is only drawn from your card after your order has been shipped from our warehouse. All prices shown on the website include VAT (MVA)
Q: Can I track my parcel?
A: All our parcels are delivered by Bring Norge. You can follow your parcel from our warehouse to the commissionaire by using the tracking number you get from us and Bring. A text message or e-mail will be sent to you when the parcel is ready for pick-up. If your parcel fails to arrive within the time frame of the service you have paid for, feel free to get in touch with Bring Norge or HAYSHOP.NO.
Q: How do I return unwanted goods?
A: Send an email to firstname.lastname@example.org including your name and order number.You`ll receive a pre-paid shipment label from us. Refunds take place within a few days after the return is received and checked.
Please return goods to us in their original condition and packaging.
You can return products for no reason within 14-days after receiving the order. At Christmas this period is usually extended.
Q: Can I change or cancel my order?
A: Once you have placed your order with us, you must contact us asap on 22 69 33 50 (press 3) or email@example.com if you wish to change your order.
Q: Can prices change?
A: What you see is what you pay! No hidden taxes or fees J
Q: Do you offer worldwide delivery?
A: No, unfortunately we only offer deliveries within Norway. Check www.hay.dk for your nearest HAY retailer.
Q: Can I unsubscribe from your mailing list?
A: You can subscribe our news letter and receive regular commercial emails from us, detailing new products, special promotions and brand news. We collect new mailing list members either though our website or by signing a form at HAY OSLO.
You can unsubscribe from our news letter by filling in the form on the website front page or clicking on the unsubscribe link in all commercial communications that we send out.
Occasionally there can be an error in the unsubscribe link sent to you, or possibly there could be a minor time-lag between your unsubscribing and the following email being sent.
A: At present we are unable to take orders via phone, but in some cases we do accept order via email.
Q: Is your website secure?
A: We take security seriously. HAYSHOP.NO uses the best possible partners to ensure that the website is as secure as possible. When you shop on our website, all payment data is transmitted via secure encryption on our high-tech connections using complicated logarithm combinations, so that only we are able to read this data.
HAYSHOP.NO does not receive or store any information relating to your form of payment. We merely receive a message stating that the funds have been reserved to HAYSHOP.NO, and these can be transferred to us once your order has been processed and the goods dispatched.
Q: Do you have physical stores?
A: Yes, HAY HOUSE Oslo is the HAY brand-store in Norway. HAY HOUSE Oslo have usually the same products in stock as HAYSHOP.NO.