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CARE AND MAINTENANCE

 

 

CAUTION
With a little care you can prolong the life of your furniture.
Follow the instructions for the materials of your specific
product to make sure that it stays in the best shape for as
long as possible.
The information below is only intended as a general
guideline. For more information on how to remove specific
stains, please enquire where you bought the furniture.

 

GENERAL INFORMATION
Always remove stains quickly before they can do any
permanent damage to the furniture. Avoid placing the
furniture in direct sunlight or near a strong heat source
to reduce changes. As wood is a natural material, it will
change in colour and will patinate over time. HAY only uses
top quality fabrics, but all fabrics fade and seams weaken
when exposed to sunlight or strong heat. General exposure
to dust and dirt wears down the fabric. Regular cleaning
is important to keep the upholstery looking at its best and
prolong its life.

 

When you move your furniture, make sure you lift it rather
than pulling or pushing it to avoid damaging the floor, legs
and mountings. Avoid improper use such as sitting on
the back or armrests, tilting the seats on their back legs,
putting your feet on the furniture or standing on it. Always
use coasters under damp, hot or coloured objects to avoid
permanent stains. Be careful not to scratch or damage the
surface with sharp objects.

 

FABRICS
Vacuum the furniture regularly using the upholstery nozzle
to remove dust and avoid fluff and pilling. Straighten the
fabric with your hands from time to time. Wrinkles in the
fabric can be straightened using a steamer. Soak up spilled
liquids immediately with an absorbent napkin or cloth
by dabbing gently towards the centre of the stain. Never
use concentrated detergents or bleach, ammonia, optical
brighteners or soap intended for hard surfaces. We do not
recommend spot cleaning of individual marks and stains as
this damages the fabric and causes colour loss.

 

On wool fabrics, most stains can be removed with lukewarm
water on a clean lint-free cloth. If necessary, add a little
neutral detergent. Avoid rubbing the material hard as this
could result in loss of colour and damage the fabric. It may
also be necessary to use a hairdryer to avoid leaving an
water outline. If the stain persist, consult a specialist cleaner.

 

VELOUR
Vacuum the furniture regularly using the upholstery
nozzle/or brushing with a soft clothes brush – always in

the direction of the nap to remove dust and avoid fluff and
pilling. To rejuvenate velour and restore its pile, rub it with a
well wrung, slightly damp cloth in the direction of the nap.
When you sit on velour fabric, you exert a pressure that
forces the nap in different directions. Together with heat,
rising air humidity, body moisture and the type of
upholstery, this can cause these changes of direction to
become fixed, creating a slight change in colour. This is a
typical property of velour, and is neither a defect nor a
sign of low quality. This effect can be removed by applying
a damp (not wet) cloth and leaving it overnight, which will
restore the pile to its original direction. The upholstered
furniture should not be used until it is completely dry. If
necessary, a hair dryer can be used at a low temperature
setting.

 

The same result can be achieved by steaming or spraying
distilled water at a distance of 20 cm from the fabric for a
few seconds, before leaving overnight. Care should be taken
not to spill large quantities of water on the fabric. It is
advisable to treat the whole surface in order to avoid
shading. This treatment can be repeated if necessary.
After this treatment, the upholstered furniture must be
completely dry before it can be used again. A hair dryer at a
low temperature setting can be used. To restore the pile to
its original direction, please brush with a soft brush.

 

ANILINE LEATHER
Aniline leather has no or only a light surface treatment to
preserve the leather’s natural surface and soft touch. All
natural markings, such as scars and insect bites, will be
visible on aniline leather, which contributes to the leather’s
exclusive appearance. This kind of leather is very
susceptible to dirt, and over time it will patinate and become
slightly darker. Be careful not to scratch the leather. Aniline
leather is demanding to maintain, and we recommend that
you keep a cleaner and care product suitable for this type of
leather at hand. Using water may leave a permanent stain on
the surface. Do not use sharp objects, strong detergents or
solvents on the leather.

 

SEMI-ANILINE LEATHER
Semi-aniline leather is a full grain leather with a light top
finish. All natural markings, such as scars and insect bites,
will be visible on the leather. Vacuum regularly using the
upholstery nozzle. Be careful not to scratch the leather.
To remove stains, use a clean, lint-free cloth to apply the
leather from a solution of water and a neutral detergent or
soap flakes or use a special leather care product. Remove
soap residue immediately using a clean, dry cloth, and polish
gently, using a soft cotton cloth. Avoid pressing liquid into
the pores of the leather. Apply a protective lotion two to four
times annually to enhance the resistance of the material. Do

not use sharp objects, strong detergents or solvents on the
leather.

 

PIGMENTED LEATHER
Pigmented leather is corrected leather with excellent
durability. Vacuum regularly using the upholstery nozzle.
Be careful not to scratch the leather. To remove stains, use
a clean, lint-free cloth to apply the lather from a solution of
water and a mild detergent, or soap flakes or use a special
leather care product. Remove soap residue immediately
using a clean, dry cloth, and polish gently, using a soft
cotton cloth. Avoid pressing liquid into the pores of the
leather. Apply a protective lotion two to four times annually
to enhance the resistance of the material. Do not use sharp
objects, strong detergents or solvents on the leather.

 

POLYPROPYLENE AND ABS PLASTIC
Wipe with a clean cloth wrung in water or in a solution of
water and a neutral detergent. Remove soap residue
immediately using a clean, dry cloth. Avoid using scouring
cream or scouring pads, as they may scratch the surface. Do
not use cleaning products containing alcohol, as they may
damage the surface.
Wipe with a clean cloth wrung in water or in a solution of
water and a neutral detergent. Remove soap residue
immediately using a clean, dry cloth. Avoid using scouring
cream or scouring pads, as they may scratch the surface. Do
not use cleaning products containing alcohol, as they may
damage the surface.
Wipe with a clean cloth wrung in water or in a solution of
water and a neutral detergent. Remove soap residue
immediately using a clean, dry cloth. Avoid using scouring
cream or scouring pads, as they may scratch the surface. Do
not use cleaning products containing alcohol, as they may
damage the surface.

 

STAINLESS STEEL
Wipe with a clean cloth wrung in water or in a solution of
water and a neutral detergent. Remove soap residue
immediately using a clean, dry cloth. Avoid using scouring
cream or scouring pads, as they may scratch the surface.
Stains may be carefully removed using white spirit
(mineral spirit).

 

POWDER COATED OR POLISHED ALUMINIUM
Wipe with a clean cloth wrung in water or in a solution of
water and a neutral detergent. Remove soap residue
immediately using a clean, dry cloth. Avoid using scouring
cream or scouring pads, as they may scratch the surface.

 

POWDER COATED OR CHROMED STEEL

Wipe with a clean cloth wrung in water or in a solution of
water and a neutral detergent. Remove soap residue
immediately using a clean, dry cloth. Avoid using scouring
cream or scouring pads, as they may scratch the surface.
White spirit (mineral spirit) can be used to carefully remove
stains from chromed surfaces.

 

LACQUERED, STAINED OR PAINTED WOOD

Wipe with a clean cloth wrung in water or in a solution of
water and a neutral detergent. Remove soap residue
immediately using a clean, dry cloth. If the surface is
scratched or appears matt, use a care product specifically
suited to lacquered or stained wood. Avoid using
detergents containing silicone, as they seal the stain in

and make subsequent repairs more difficult. Never use soft
soap or solvents such as spirit, turpentine or acetone. Do
not use cleaning products containing alcohol, as they may
damage the surface. Avoid using scouring cream or scouring
pads, as they may scratch the surface.


OILED WOOD
Wipe with a clean, dry cloth. If the surface is dirty, wipe with
a clean cloth wrung in water or in a solution of water and a
neutral detergent or soap flakes. Remove any soap residue
immediately using a clean, dry cloth. Never use soft soap
or solvents such as spirit, turpentine or acetone. Do not use
cleaning products containing alcohol, as they may damage
the surface. Avoid using scouring cream or scouring pads,
as they may scratch the surface. If the surface is scratched
or appears matt, make sure to use an oil hardening care
product specifically designed to maintain oiled wooden
surfaces. Clean the furniture thoroughly (12 hours) before
applying the oil to all surfaces. To ensure optimal absorbency,
gently sand down the wood using fine-grit sandpaper
(No. 180 or 240), always sanding in the direction of the grain.
Apply the oil generously using a clean cloth or a sponge,
always sanding in the direction of the grain.
Do not pour the oil directly on the surface. When the surface
is glistening, leave the oil on for around two hours until fully
absorbed. Remove any excess oil with a clean lint-free cloth.
Leave the furniture to dry overnight (min. 12 hours) and avoid
placing anything on the surface before it is completely dry.
If the grain of the wood rises after oiling, gently sand down
the wood using fine-grit sandpaper (No. 180 or 240), always
sanding in the direction of the grain. To optimally maintain
the naturally beautiful appearance of the wood, we
recommend you regularly treat the furniture’s surface with
oil whenever it appears dull, scratched or as needed.


OILED WAXED WOOD
Please, remove the cushions before oiling the surfaces to
avoid staining of the textile or leather. Wipe with a clean,
dry cloth. If the surface is dirty, wipe with a clean cloth
wrung in water. Never use soft soap or solvents such as
spirit, turpentine or acetone. Avoid using scouring cream
or scouring pads, as they may scratch the surface. If the
surface is scratched or appears matt, make sure to use
an oil wax hardening care product specifically designed to
maintain oiled waxed wooden surfaces. Apply the oil wax
product following the instructions on the packaging.
Please, make sure to follow the curing times on the oil wax
packaging instructions before placing the cushions on the
frame. If the grain of the wood rises after oiling, wipe with a
clean, dry cloth. If the surface is dirty, gently sand down the
wood using fine-grit sandpaper (No. 150 or more), always
sanding in the direction of the grain. To optimally maintain

the naturally beautiful appearance of the wood, we
recommend you regularly treat the furniture’s surface with
oil whenever it appears dull, scratched or as needed.

 

SOAPED OR UNTREATED WOOD
Wipe with a clean cloth wrung in water or in a solution of
water and a neutral detergent or soap flakes. Remove soap
residue immediately using a clean, dry cloth. To remove
stains, clean and scrub using a thick solution of soap flakes
that should not stay on the wood for more than two minutes.
Then remove the remaining soap residue using a damp
cloth. If the grain of the wood rises after cleaning, gently
sand down the wood using fine-grit sandpaper (No. 220),
always sanding in the direction of the grain. If the surface is
scratched or appears matt, use a care product specifically
suited to soaped wood. Never use soft soap or
solvents such as spirit, turpentine or acetone. Do
not use cleaning products containing alcohol, as they may
damage the surface.


LINOLEUM
Wipe with a clean cloth wrung in water or in a solution of
water and a neutral detergent or soap flakes. Remove soap
residue immediately using a clean, dry cloth. If the surface is
scratched or appears matt, use a care product
specifically suited to linoleum. Stains may be carefully
removed using white spirit (mineral spirit) or a damp nano
sponge dipped in lukewarm water or linoleum care product.
Follow up immediately with a clean, dry cloth. Never use the
nano sponge dry. Avoid alkaline detergents such as soft
(yellow) soap, washing soda, lye and scouring powder.


LAMINATE AND NANOLAMINATE
Wipe with a clean cloth wrung in water or in a solution of
water and a neutral detergent. Remove soap residue
immediately using a clean, dry cloth. Stains may be carefully
removed using household ammonia or with a clean, damp
cloth or a nano sponge wrung in warm water. Never use the
nano sponge dry. Follow up immediately with a clean, dry
cloth. Avoid using scouring cream or scouring pads, as they
may scratch the surface.


MARBLE
As Marble is a natural material, each stone has unique
colours, patterns and textures. Therefore, the surface’s
colour and finish may vary slightly from product to product.
Wipe with a clean cloth wrung in water. The marble is not
resistant to acids. There is a risk that if any acidic liquids
come into contact with the tabletop surface it will appear
stained. Wiping the stains off immediately may help, but
please note there is no guarantee that acidic stains or spots
can be completely removed. Avoid using scouring cream
or scouring pads, as they may scratch the surface. Never

use vinegar, ammonia, acetic acid or citric acid or abrasive
cleaners.

 

TERRAZZO
Wipe with a soft cloth wrung in clean water or a
maintenance product for terrazzo. Avoid using scouring
cream or scouring pads, as they may scratch the surface.
Never use vinegar, ammonia, acetic acid or citric acid.


HOT GALVANISED STEEL
Please make sure to wipe all surfaces before use, as the
zinc surface oxidises during transportation and can
become humid. This can stain your clothing if it comes into
contact with it. Hot-dip galvanised steel is essentially
maintenance free, although cleaning is recommended at
regular intervals. Wipe with a clean cloth wrung in water
or in a solution of water and a neutral detergent. Remove
soap residue immediately using a clean, dry cloth. Avoid
using scouring cream or scouring pads, as they may
scratch the surface.


OUTDOOR FURNITURE
The lifespan of your furniture will vary depending on the
weather and type of use. We recommend that it is stored in
a dry, ventilated place during winter and protected against
scratches and bumps.
Wipe off the furniture if it becomes wet after rain or
snowfall as this will damage the surface over time. Make
sure to wipe off any sun cream or other liquids from the
furniture after use, as these can leave stains on the
surface if left in direct sunlight.