Conditions

1. OUR DETAILS

This website is the official online shopping channel for the furniture and design brand HAY in Norway.
 

JOSEFINES GATE 23
0351 OSLO
NORWAY

VAT Reg no. 26799945

Contact regarding products, shipping, returns of goods etc. should be made to the following address:

HAYSHOP.NO

JOSEFINES GATE 23
0351 OSLO
 
NORWAY


Email: hayshop@hay.no
PHONE: +47 22 69 33 50

Web: www.hayshop.no / www.hay.dk


2. PRICING AND AVAILABILITY

All prices on the website are stated in NOK including VAT, and prices apply at the time of purchase. We list product availability on the individual product page. Occasionally, a product may be sold out at the time of purchase. Dispatch times are estimates. Payment will not be deducted from your account until the time of dispatch or pick up.


3. CONTRACT

When you place an order with HAYSHOP, you agree to enter into a contract with us. Once your order has been received, we will send you a receipt by email confirming your order which is an automatic acknowledgement of receipt of your order. Please note that your offer to purchase these items is not legally accepted until we send you an order confirmation by email. As soon as your order is dispatched from HAYSHOP you will receive an invoice by email stating time of dispatch and withdrawal of payment. We recommend that you print and keep all correspondence from us relating to your order.


4. DELIVERY OF YOUR PARCEL

4.1. ACCESSORIES


All goods are shipped from our store HAY HOUSE OSLO within 4-7 working days depending on stock.
If your order is not in stock and cannot be delivered within the 7 working days, we will contact you. 

If your goods are damaged during the transportation, HAYSHOP.NO is liable. Please contact HAYSHOP.NO by phone or email for a solution to the problem. HAYSHOP.NO will refund the cost of returning the parcel.


4.2. FURNITURE AND RUGS

Delivery times on furniture and rugs may vary as some of these are order produced. See the approximately delivery time on each product sheet. Delivery is not available for furniture and rugs. These must be picked up at HAY HOUSE OSLO, or at our storage in Grønnegata 10. You will receive notice when your goods are ready for pick-up.

5. PAYMENT

We currently accept a variety of payment forms including VISA, Visa Electron and Mastercard. There are no extra charges when you shop using your credit card. Money is only drawn from your card after your order has been shipped from our warehouse. All prices shown on the website include VAT.


6. SECURITY

HAYSHOP.NO has a partnership with PBS, and uses SSL (Secure Socket Layer). This means that all information sent over the internet in connection with a purchase is secure and encrypted. Neither HAYSHOP.DK nor others have the opportunity to see your information.

When you are asked to register your payment information, credit card number, validity date, etc.you enter the "secure area". In the secure area information is encrypted. The card is controlled for validity and as soon as an approval of the credit card is in place you will receive an automatic receipt.

HAYSHOP.DK will not receive your credit card number or the due date on the card, but get a message that the amount is booked to HAYSHOP.DK for later transaction when your goods are sent from our warehouse. When goods are dispatched, your account will be charged and you will receive an invoice confirmation e-mail. You are not liable if your card should be used without your accept in an internet store which uses SSL (Secure Socket Layer).


7. RETURN OF GOODS PURCHASED

If received goods do not meet your expectations, you can return the goods  within 14 days.

When you return goods to us, you will be required to pay for return postage unless we have made an error in connection with your purchase.

Please return goods to us in their original condition and packaging.

Refunds take place within 10 days from receiving the returned goods.

Please fill out the Returns formula.

After filling out the form, you will receive a copy on e-mail.

Send to:

HAY HOUSE OSLO

JOSEFINES GATE 23
0351 OSLO
NORWAY

Att. HAYSHOP.NO


8. RIGHT OF COMPLAINT

According to the Norwegian Sale of Goods Act you have a right of complaint within a 24 month period from the day you receive your goods purchased from www. hayshop.no . This means that you may be eligible for a repair, replacement, refund or price deduction if your purchase has a defect and that the defect existed at the time of delivery. The defect must not be caused by improper use of the goods or other harmful behavior.

You must make your claim within a reasonable period after becoming aware of the defect. If your claim is justified, we will also refund your documented shipping costs when you returned the goods.


9. PERSONAL INFORMATION AND DATA PROTECTION

In order to shop on HAYSHOP.NO, we require the following information from you:
* Name
* Address
* Telephone number
* Email address


BS Studio A/S is committed to protect your privacy and security as user of HAYSHOP.NO .
All information that is provided by the customer while shopping at our website is onlyused to ensure an easy and convenient shopping experience. Information is treated in strict compliance with all applicable data protection rules laid down by consumer legislation.
No data that identifies the individual is passed on to any third party. The only statistics that are collected relate to site traffic and commercial information, which is shared with third parties for the purpose of improving your experience on HAYSHOP.DK.


10. MAILING LIST

You can choose to become a member of HAYSHOP.NO and receive regular commercial emails from us, detailing new products, promotions and brand news. You can unsubscribe from our mailing list by clicking on the unsubscribe link in all commercial communications that we send out. If you encounter any problems unsubscribing from our commercial correspondence, please email to us at hayshop@hay.no an we will try to resolve the issue as quickly as possible.


11. SHOPPING AGE LIMITS

HAYSHOP.NO does not sell its products to minors under the age of 18. In cases of shoppers under this age, we suggest that you get assistance from a parent or guardian.


12. COOKIES


HAYSHOP uses cookies to give you the best possible experience when you visit our website. A cookie is a small text file which is attached to your computer's hard disk, smartphone or other IT equipment. It enables your computer/IP address to be recognised and information to be collected regarding the pages and functions you visit.


The first time you visit our website, you will see a banner at the bottom with the statement that we use cookies. If you don't want us to use cookies, you must deactivate cookies in your browser. However, you should be aware that in this case there may be services and functions which you cannot use as they require cookies to remember the choices you are making. You can follow the link below if you would like instructions on how to delete cookies from your browser.

HAYSHOP uses cookies to give you a better user experience on our website, to remember the choices you are making when you use our website, for example choice of country, and for ongoing improvement of the content and functions you experience on our website. We also use cookies to target our marketing so that it matches your requirements, and to generate statistics regarding the use of our website.

Some cookies are kept until you close down your browser, while others are kept for longer.



13. COPYRIGHT

All content provided on this website, including pictures, text, graphics, logos and software is the property of BS Studio A/S or its partners and is protected by international copyright and database right laws. You may not extract data using any data mining, robots or similar data gathering and extraction tools from HAYSHOP.DK without prior written consent from BS Studio A/S.


14. DISCLAIMER

To the fullest extent possible, BS Studio A/S provides accurate content on this website. Occasionally there may be price changes, sold out goods and unintentional errors on the website. We reserve the right not to be liable for errors or changes incurred in this respect. Unless otherwise stated, no employee, affiliate or representative of BS Studio A/S is liable for damages arising from the use of this website or the products and services sold on this website.


15. APPLICABLE LAW AND JURISDICTION

The terms and conditions of this contract are in accordance with Norwegian law. All disputes will be settled in respect to Norwegian legislation.

Conditions have been updated May, 2014.